Privacy Policy

This document outlines the privacy policy for SpinFever, detailing how personal information is collected, used, protected, and managed. We are committed to safeguarding the privacy of our players and ensuring that all data handling practices are transparent and secure. Understanding this policy helps players make informed decisions when using the services offered by the SpinFever online casino. This policy should be read alongside our other key documents.

Information We Collect

To provide our services, we may collect various types of information. This includes:

Personal Identification Data: Full name, date of birth, and gender to verify identity.
Contact Information: Email address and residential address for communication and verification.
Financial Details: Information related to payment methods used for deposits and withdrawals, such as masked card numbers or e-wallet identifiers.
Verification Documents: As part of our Know Your Customer (KYC) process, we may require copies of a passport, driver’s license, utility bill, or bank statement.
Technical Data: IP address, login data, browser type, and device information collected automatically when the platform is accessed.
Usage Data: Information about how the games and services are used, including transaction history and gameplay activity.

How We Use Your Information

The information we collect is used for specific and legitimate purposes, including:

Account Management: To set up and operate player accounts, process transactions, and provide customer support.
Legal and Regulatory Compliance: To meet our legal obligations, including anti-money laundering (AML) checks, fraud prevention, and responsible gambling verification. For more details on our player protection tools, please see the SpinFever responsible gambling page.
Service Improvement: To analyse usage trends and improve the website, game offerings, and overall player experience.
Communication: To send important account notices, technical updates, and promotional offers. Players can opt out of marketing communications at any time.

SpinFever does not sell personal data to third parties. Information may be shared with trusted partners only when necessary to provide our services. These partners include:

Payment Service Providers: To securely process deposits and withdrawals.
Game Providers: To facilitate gameplay and manage game-related operations.
Regulatory Authorities: To comply with legal requests and licensing requirements.
Identity Verification Services: To conduct necessary security and age verification checks. All third parties are required to respect the security of personal data and to treat it in accordance with the law.

Data Security

We implement robust technical and organisational measures to protect personal information from unauthorised access, alteration, or destruction. These security features include:

SSL Encryption: All data transmitted between a user’s browser and our servers is protected using industry-standard SSL encryption.
Secure Payments: Financial transactions are processed through secure and compliant payment gateways.
Access Control: Internal access to personal data is restricted to authorised personnel who require it to perform their duties.

Cookies and Tracking Technologies

Our website uses cookies to enhance functionality and user experience. Cookies are small text files stored on a device that help us remember preferences, understand site traffic, and ensure the platform operates correctly. Players can manage cookie settings through their browser, but disabling them may affect the site’s performance.

Data Retention

Personal information is retained for as long as a player account is active and for a subsequent period as required by applicable laws and regulations. Once the data is no longer necessary for legal or regulatory purposes, it is securely deleted or anonymised.

Your Rights

Players have several rights concerning their personal data. These include the right to:

Access the personal information we hold.
Request correction of any inaccurate or incomplete data.
Request the erasure of personal data, subject to legal and regulatory retention requirements.
Object to the processing of data for marketing purposes. To exercise any of these rights, please contact our support team.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any significant changes will be communicated to players through their registered email address or via a notice on the website.

Contact Us

For any questions or concerns about this privacy policy or our data practices, please contact our support team via email at support@spinfever.com or through the Live Chat service available on our website.